- Who we are.
- What information we collect about you
- How information about you will be used
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Other websites
- Changes to our privacy notice
- How to contact us
This is the privacy notice of www.comb Ltd In this document, “we”, “our”, or “us” refer to www.comb
We are company number 04786270 registered in UK
Our registered office is at 19a Victoria Rd, Ruislip, HA4 9AA
This privacy notice explains how WWW.Comb looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
We have web enquiry forms on our website. In terms of GDPR this will under legitimate business information, as by using our forms you would expect us to reply. When you use these forms you consent to use storing your information in order to receive a reply. These web forms go to our reception computer where you will be replied to. They are also stored in our server for a period of a month. This allows us to monitor our web enquires.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon only if we have a proper reason to do so, for example:
- To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
- When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
- When you consent to it: we will always ask for your consent to hold and use health and medical information. We will always ask you to consent and show you how to opt out of marketing communications.
We do not share your personal information. However you may provide your personal information when you use our website or connect with us via social media.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date. We will have a manual record that you opted in.
From time to time we may run competitions and we may collect your data. We will have specific opt in guidelines each time we do this.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact firstname.lastname@example.org
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook. This has been shared with our staff.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
If you are no longer a customer we will delete the information that is no longer necessary for us to need or after a two years of you no longer interacting with our business. We will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
In the case of Cookie on our website we will keep tracking cookies via Google analytics for a period of three years.
WHERE YOUR INFORMATION IS KEPT
Your client Care information ( colour card) is kept securely and is manually processed, only our staff have access and this is locked away securely at other times.
Your emails are kept securely on our web server and also accessible by our reception computer which is password protected.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact us by phone or email.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We use google analytics on our website and this is to understand how well our website is performing and how we can make it better. You can turn off this cookie collection by using your browser privacy settings. We collect very limited information with these cookies and you are not identifiable aprt from your IP address.
_utma – This is used to identify unique visitors
_utmb, _utmc – This is used to establish a user session
_utmz – This is used to report the source of the visit ie. ad, search engine
These cookies are first-party cookies. This means that they are set for your domain and any data sent cannot be altered or retrieved by any other service.
Use this link to install a widget that allows you to opt out https://tools.google.com/dlpage/gaoptout
Our website includes links to other websites, which include facebook, youtube and instagram This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 26th May 2018
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
- By email email@example.com
- Or write to us at www.comb, 19a Victoria Road, Ruislip Manor HA4 9AA
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: